WE ARE DIRECTLY CONNECTED TO THE STEELDIVE FACTORY AND OUR STOCK IS IN THE EU

FAQ

We are THE ONLY Official Steeldive Watches Dealer in the European Union. We are located int he European Union (EU). Our Technical Department is in Naples, Italy and our Commercial Department and warehouse is in Lisbon, Portugal. Our watches are shipped to all the European Union countries without additional import fees, customs or duties. For countries outside the EU, other taxes or custom fees may apply. These charges are the sole responsibility of the customer.

How much is shipping to my country?

The shipping cost is THE SAME for all countries in the EU! Shipping times may vary. We use UPS which delivers the package 2-4 days after shipment. For the rest of the world 20-30,00 euro can be added for
the express shipping. Please ask more info before purchase using
our contacts.

What is covered by the warranty?

Movement issues arising from normal use, or any defects with manufacturing. When we receive the watches in warranty, we check that if watch was poorly handled or badly treated or if it was subjected to a heavy shock.

We can sell all the parts for you to repair your watch but we aren't responsible for the compatibility of those parts. We can only guarantee the compatibility between parts on original Steeldive Watches.

The automatic movements have a power reserve of approximately 40 hours, and it will stop if not worn during that time. Just give your watch a shake or hand wound it and it will start to move again.

Please contact us if you have any issues. Reparations can take from
1 to 3 months depending on our current stock of replacement parts.

How do I change the strap or bracelet?

Please go to a watchmaker to change the straps if you aren't experienced.

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PROFESSIONAL WATCHES

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